Shipping & Returns
Shipping Policy
We offer free delivery to addresses in Great Britain (England, Scotland and Wales) on all orders. Orders usually arrive within 5 to 14 days of ordering, and we email you a tracking number as soon as your order ships. Your order is sent to you directly from our supplier, so pieces ordered together may arrive in more than one parcel. Delivery can take longer in busy periods, such as before Christmas. All prices include UK VAT at 20%.
Return & Exchange Policy
Changed your mind? You can cancel your order at any time before it ships, or within 14 days of receiving it, for any reason. Email us at nellierae.uk@gmail.com with your order number and we will email you the returns address. You then have another 14 days to send the item back. Return postage is paid by you. We refund the full price to your original payment method within 14 days of receiving the item back, or of receiving proof that you have posted it, whichever is earlier. We never charge a restocking fee. Please return items in the condition you received them. Something wrong with your order? If your item is faulty, damaged or not as described, email us within 30 days of delivery with a photo. We will refund you or send a replacement at our cost, and you do not need to send the item back. This does not affect your statutory rights.